Your satisfaction is our mission
1.1 All orders are subject to product availability at the time of order.
1.2 If an item is not available at the time of order, we will notify and refund you the full amount using the original method of payment
1.3 Megawarehouse (Pty) Ltd carries full liability for your order up to the point where the products have been delivered. In the event where products go missing or gets damaged during transit we will replace or refund you in full.
1.4 A Shipping notification will be sent to you as soon as the order has been shipped along with your tracking number.
1.1 Our standard lead-time for delivery is 3-5 working days and is indicated on the product screen. Selected items i.e. beds may have longer lead-times, which will be indicated on the products screen.
1.2 Express delivery may be requested and may occur additional charges. Leadtime for express delivery is 2-3 working days.
1.3 Unless there are exceptional circumstance we, we make every effort to deliver your products within the lead-time provided on the product screen. Working days mean Monday to Friday and exclude public holidays.
1.4 The 1st business is calculated on the 1st business day following the day on which the order is received.
1.5 Please note that longer lead-times may be applicable on rural areas dependant on the shipping policy of the shipping company or courier handling the delivery.
1.6 Products may be delivered in separate shipments.
3.1 Special delivery instructions can be given during the checkout phase.
3.2 Please note that such instructions are transferred to the shipping/courier company and Megawarehouse (Pty) Ltd can not be held responsible if such instructions are not carried out by the shipping or courier company.
4.1 Shipping costs are free on all order of R500 or more.
4.2 Orders less than R500 are charged a fixed rate calculated as follow:
4.2.1 Main Centres R75
4.2.2 Regional/Rural R100
4.2.3 All the above will be shipped on standard economy service and lead-times for delivery will be indicated on the product screen.
4.3 Selected rural areas may have an additional charge as determined by the shipping or courier company. Should this become applicable you will be notified in advance. In such event the following options will be available to you:
4.3.1 Accept and pay additional charge.
4.3.2 Have the order sent through the post office.
4.3.3 Cancel order for a full refund.
4.4 Express delivery requests will incur and additional charge. To confirm additional charge please email a request to email@example.com or phone 0861-555-264.
4.4.1 Express delivery takes 2-3 working days (Area dependant).
5.1 Any damages to packaging or contents should be reported immediately at firstname.lastname@example.org
5.2 In the event of damaged packaging we strongly advise for the contents to be inspected before accepting delivery. Should the contents appear to be damaged we recommend that delivery is not accepted and that it is clearly noted on the waybill. This should be reported to email@example.com immediately.
5.3 In the event that delivery is accepted damages should be clearly noted on the waybill before signing.
5.3.1 Any damages of contents should be reported to firstname.lastname@example.org within the time-frame provided within our return policy.
6.1 Any questions or queries re. your order and delivery can be directed to email@example.com / Tel: 0861-555-264
6.2 Please provide your order number as reference when raising queries.
Although every effort is made to have your products delivered within the given time frame we are still in the hands of our courier/shipping company. In the event that your products are not delivered within the given time frame on the product screen your are requested to please notify us on firstname.lastname@example.org for immediate follow up.
Megawarehouse (Pty) Ltd can not be held responsible for delays caused by the courier/shipping company. We will however always keep our courier/shipping company liable for unnecessary delays.